PTE Core Respond to Situation 範本
用禮貌、相關、靈活的結構處理道歉、請求、投訴、詢問、建議和協商場景。先學回答動作，再進入計時口語練習。
快速答案
高分 PTE Core Respond to Situation 回答通常先回應場景，再給直接回應，補一個原因或細節，最後在錄音時間內禮貌收尾。
由 PTE Core Practice 教練 Justin 審閱。
RTS 通用結構
範本必須回答題目裡的具體場景，而不是只聽起來禮貌。保持直接、完整。
回應場景
I understand the situation, and I am sorry to hear about [problem] / I can see why this is important.
給出回應
I would suggest [action] because [reason]. If possible, we could also [alternative action].
禮貌收尾
Thank you for your understanding. I hope this helps, and please let me know if you need anything else.
不同情境的範本動作
先判斷情境類型，再選擇對應表達，不要硬套同一句背誦答案。
道歉
先道歉，簡短解釋原因，再說明下一步。不要解釋太久。
Hello, this is [your name]. I am really sorry about [what happened]. It was never my intention, and I understand it may have caused you [trouble or inconvenience]. The reason was [brief reason], but I take full responsibility. To make it right, I would like to [how you will fix it], and I will make sure it does not happen again. Thank you so much for your understanding.
請求
清楚提出請求，說明原因，並表達感謝。如有需要補充時間或具體行動。
Hello, this is [your name]. I hope you are doing well. I am calling because I would like to ask for your help with [what you need]. The reason is that [brief reason]. Would it be possible for you to [specific action]? I would really appreciate your support, and I am happy to [return the favour] whenever you need. Thank you very much for considering my request.
投訴
說明問題、影響，並提出合理解決方式。
Hello, this is [your name]. I am calling about a problem with [product or service]. The issue is that [what went wrong], and it has already caused me [impact of the problem]. I am sure this is not what you would expect either. I would appreciate it if you could [solution you expect], or let me know what other options are available. Thank you for your help with this.
解釋
向老師、房東或同事解釋遲到、缺席或突發情況——說明發生了什麼、原因是什麼，以及接下來會如何處理。
Hello, this is [your name]. I want to explain what happened with [the situation]. The main reason was [reason], which was outside my control. I completely understand how this looks from your side, and I am sorry for any confusion it caused. Going forward, I will [what you will do next] to make sure everything stays on track. Thank you for taking the time to listen.
建議
給出一個可執行建議和一個理由，語氣要幫助對方，而不是命令。
Hello, this is [your name]. I have a suggestion about [topic] that I would like to share with you. I think it would be better if we [your proposed idea], because [main benefit]. Another option could be [alternative idea], if that works better for everyone. Of course, I am open to other ideas, and I would love to hear what you think. Thank you for considering this.
詢問
說明你需要什麼資訊、為什麼需要，以及對方如何幫你。
Hello, this is [your name]. I am calling to ask about [topic]. I checked the website first, but I could not find the details I needed. Could you please tell me [first question]? I would also like to know [second question]. This information would really help me [purpose], so anything you can share would be great. Thank you so much for your time, and I look forward to your reply.
協商
承認雙方需求，提出替代方案，並用合作語氣結尾。
Hello, this is [your name]. Thank you for explaining your position about [the issue] — I completely understand where you are coming from. However, I was hoping we could find a middle ground. Would it work for you if we [your proposed compromise]? That way, [benefit for both sides], and I believe it would be fair for everyone. Please let me know what you think. Thank you very much.
示範回答
這些示範展示如何在錄音時間內保持相關、完整和禮貌。
題目
你預約遲到了，需要和前台說明情況。
示範答案
I am very sorry that I am late for my appointment today. There was unexpected traffic on the way, and I could not arrive on time. I understand this may cause inconvenience. If possible, could the doctor still see me later today? I would really appreciate your help.
答案包含道歉、原因和明確請求。
題目
你需要向同事借一把傘。
示範答案
Hi, I just realized it is raining heavily outside and I forgot to bring my umbrella. Could I please borrow yours for a short time during lunch? I will return it as soon as I come back. Thank you very much for helping me.
答案直接、禮貌，並說明歸還安排。
題目
你在超市結帳時被收錯價格。
示範答案
Excuse me, I think there may be a mistake with my bill. The chips were advertised as two for three dollars, but I was charged three dollars each. Could you please check the price and adjust the bill if possible? I would really appreciate your help.
答案說明問題並提出合理解決方式。
評分和時間控制重點
相關性
必須回答具體場景。背誦答案如果偏題，風險很高。
流利度
用短句連接起來，避免邊想邊長時間停頓。
發音
關鍵動作詞要清楚，如 apologize、request、suggest、explain、confirm。
語氣
工作、服務和投訴場景尤其要保持禮貌、實用。
RTS 常見錯誤
- 回答太泛，沒有回應具體人物或具體問題。
- 沒有清楚提出請求、建議或下一步行動。
- 背誦句子聽起來禮貌，但和題目情境不匹配。
10 分鐘練習流程
2 分鐘
判斷情境類型
把題目先歸類為道歉、請求、投訴、詢問、建議或協商。
5 分鐘
回答 3 道題
用計時器練習，保證每個回答清楚、禮貌並在時間內完成。
3 分鐘
看 AI 回饋
重點看回答是否相關，以及停頓是否影響流利度。
按意圖選擇 Respond to Situation 範本
這些按題意分類的小範本，幫助你避免只背一個泛泛腳本。
PTE Core 道歉回答範本
先道歉，給簡短原因，再提出實際下一步。不要把整段時間都花在解釋藉口上。
PTE Core 請求回答範本
清楚提出請求，說明為什麼重要，並表達感謝。需要時補充時間或歸還計畫。
PTE Core 投訴回答範本
禮貌說明問題、影響和希望的解決方式。語氣可以堅定，但不要攻擊性。
PTE Core 建議回答範本
給出一個現實建議，用一個理由支援，最後用合作語氣結尾。
Respond to Situation 範本常見問題
RTS 需要背範本嗎？
建議背靈活結構，不建議背固定答案。回答必須匹配題目裡的具體情境。
RTS 最好用什麼結構？
先回應場景，再給出行動或建議，補充原因或細節，最後禮貌收尾。
RTS 應該說多長？
要足夠簡潔，能在錄音時間內完整回答題目，不要為了範本說太長。
應該練哪些情境類型？
建議練 apology、request、complaint、explanation、suggestion、inquiry、negotiation，它們覆蓋大多數題目模式。
學完範本後去哪裡練？
進入 Respond to Situation 練習頁做計時口語題，並查看 AI 評分回饋。