Privacy Policy

1. Overview

We respect your privacy and are committed to handling your information responsibly. This policy applies to our website, practice tools, and any related services.

Please also review our Terms of Service.

2. Information We Collect

We collect information you provide directly and data generated through your use of our services.

• Account data: Name, email, authentication provider, and profile details you choose to share.
• Practice content: Audio recordings, transcripts, written answers, scores, and practice history.
• Usage data: Pages viewed, feature usage, timestamps, and interactions with the platform.
• Device and log data: IP address, browser type, device identifiers, operating system, and language settings.
• Support communications: Messages or requests you send to our team.
• Payment information: If you purchase a Premium subscription, our payment processor (Stripe) collects your payment details. We receive only a transaction ID and subscription status; we do not store your credit card number.

3. How We Use Your Information

• Provide, operate, and maintain the PTEcorepractice platform.
• Process practice submissions and generate AI-based feedback.
• Save progress and personalize your learning experience.
• Respond to support requests and send service-related updates.
• Monitor performance, prevent abuse, and improve our services.
• Use AI models to analyze practice submissions and generate scores/feedback.

4. Cookies and Similar Technologies

We use cookies and similar technologies to enable core functionality, remember your preferences, and understand usage patterns.

• Essential cookies: Required for authentication and site functionality.
• Preference cookies: Save language and UI settings.
• Analytics cookies: Help us understand how the site is used so we can improve it.

5. Information Sharing

We do not sell your personal information. We may share data in the following situations:

• Service Providers: Trusted vendors that help us host, operate, and secure the platform.
  • Cloud Hosting & Infrastructure
  • AI Analysis Engines (for scoring and feedback)
  • Analytics & Performance (to improve reliability and experience)
  • Authentication Services (to secure your account)
• Payment Processor: Stripe processes payments and stores payment credentials under their privacy policy.
• Legal obligations: When required to comply with laws, regulations, or legal requests.
• Business changes: If we are involved in a merger, acquisition, or asset sale.
• With your consent: When you choose to share or integrate with third-party services.

6. Data Security

We use reasonable technical and organizational measures to protect your information. However, no method of transmission or storage is completely secure.

7. Data Retention

We retain information as long as needed to provide our services and comply with legal obligations. Your practice history and scores are retained to help you track progress. If you want to delete your account or data, please email us and we will process your request as soon as reasonably possible.

8. Your Choices and Rights

• Access, update, or delete your personal information.
• Request a copy of your data or ask us to correct inaccuracies.
• Opt out of non-essential communications.
• Control cookies through your browser settings.

9. International Transfers

Your information may be processed in countries where our service providers operate. We take steps to ensure appropriate safeguards are in place.

10. Children's Privacy

PTEcorepractice is not intended for children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.

11. Changes to This Policy

We may update this policy from time to time. We will post the updated version on this page and revise the "Last updated" date accordingly.

12. Contact Us

If you have questions about this Privacy Policy, contact us at ptecorepractice@outlook.com